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Technical Account Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

The Technical Account Manager (TAM) is responsible for managing client relationships in-life, responding to queries and maintaining regular contact. The number one priority is ensuring that the customers are delighted with TribePad’s platform and service.  

The TAM will also deliver new projects and enhancements (e.g. new ATS deployments, onboarding, video-interviewing or new ATS features) to new and existing customers. This will involve working with the client to complete specification and testing and liaising with development teams.

The Ideal Candidate

A successful performer in this role:

  • Has strong organisational skills

  • Has some project management experience

  • Is able to learn quickly on the job and through videos and training manuals.

  • Has a positive outlook and able to form strong relationships with clients and colleagues

  • Examines problems from multiple perspectives

  • Uses past experiences, insights and own creativity to evaluate alternatives and come up with new ideas for our products

  • Describes the rationale and thinking behind their chosen decision or course of action

  • Adapts their personal style in response to the logical and emotional wants and needs of others

  • Summarises regularly during conversations to test understanding

  • Facilitates dialogue between other colleagues when working in a team

  • Looks for a range of learning opportunities to develop their skills and knowledge

  • Applies basic models of persuasion; uses features, benefits and evidence to influence others

  • Makes timely decisions based on sufficient analysis of alternatives

  • Tailors presentations to address the specific business needs of the audience

  • Seeks feedback to measure how well they are meeting customer expectations

  • Identifies and takes any steps necessary to improve the customer experience

  • Reacts quickly when plans go astray and takes charge to get things back on track

  • Works problems through to resolution on their own initiative

  • Listens and understands customers needs and can offer advice to provide a service

 

The role is based at TribePad Sheffield HQ but will involve travel to customer sites across the UK by car and train. Occasional travel outside of the UK to customer sites may be required

Package Description

Our aim is for TribePad to be the best employer in Sheffield. We put people first, product second and our profits third. That means we'll invest in you to grow your skills and experience during your time with us.

We offer a competitive salary, profit share scheme, private healthcare, pension, flexible working, death-in-service cover and many other benefits.

About the Company

TribePad is a specialist talent acquisition software provider, serving some of the UK’s best-known organisations including the BBC, Tesco, and The Church of England. TribePad’s Applicant Tracking System, Video Interviewing, Onboarding and freelance management solutions are used by more than 16 million people, in 15 languages worldwide.

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