Job Introduction
We want to make sure that our software connects recruiters with job-seekers in the most efficient and inclusive way.
The best way to achieve this is to ensure that our teams and customers understand how to use and get the best out of our suite of products.
As the Software Training Manager, you will lead and own the training strategy. This will mean working with internal stakeholders to understand the type of training that our customers will need and developing the relevant programmes using the most effective and efficient methods/technologies.
You will also be looking to continually evolve the training programmes, thinking about our customer's future needs as we scale the business.
Role Responsibility
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Report directly to the Head of Customer Success with a dotted line to the Head of Service Delivery and Head of Account Management.
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Gain a thorough understanding of Tribepad as a business, our processes and our products.
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Work with key internal stakeholders to establish and agree on software training requirements for new customers, existing customers and employees.
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Work with key internal stakeholders to build a framework for training programmes.
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Work with the Product Manager to establish internal and external training requirements around new product releases.
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Deliver the agreed training programmes to new and existing customers via video call and in person.
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Lead and deliver product-related training to employees, this will include training new employees as part of the onboarding process (product-related training needs depending on the role).
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Take ownership of all queries that relate to training and ensure high-quality responses in a timely manner.
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Own and develop the Tribepad product knowledge base - to increase engagement and adoption by customers so they may self-serve.
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Develop a way of communicating training activity and progress via relevant KPIs.
The Ideal Candidate
Behaviours:
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A positive attitude.
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An inclusive mindset wants to be involved and encourage the inclusion of others.
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Highly driven and self-motivated.
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Continually looking to learn and develop their own skills.
Communication and Listening skills:
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Be able to listen with the ability to interpret what the customer is asking and translate it into training.
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Be able to demonstrate a clear, concise and engaging communication style.
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The ability to explain technical concepts to a non-technical audience.
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Develop accurate training documentation for internal and external stakeholders.
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Quickly build professional rapport with customers/internal colleagues over video calls and in person.
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Adaptability in changing circumstances.
Approach to Training:
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Extremely organised, logical and methodical.
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Understands how to break down and approach training in the most efficient and structured way.
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Ability to advance user knowledge by creating engaging learning programmes and guidance documentation.
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Feel confident and at ease delivering training to small and larger groups in person and via video call with all levels of internal and external stakeholders.
Innovation
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Be able to provide ideas for training customers and internal colleagues that have proven successful in previous roles.
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A keen and active interest in new and more efficient training methodologies that can be used to assist self-service style training for customers.
Package Description
Here's a bit about what you can expect from Tribepad:
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Tribepad is a small team - your work will be visible and your contribution recognised.
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Innovation - yes we really do want to hear your ideas, that’s how we stay current.
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Hybrid working - our team mostly work from home with the option to also work from the office. To support your own learning and development you will be working from the office initially, with more flexibility once you are up to speed.
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Further development - we think it’s great if you want to keep on learning and we’ll help you succeed.
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Reward - up to 7.5% matched employer pension, private healthcare, generous parental leave policy and much more
Tribepad is an inclusive organisation. We are committed to treating people as the unique individuals that they are.
We are really looking forward to hearing from you and we welcome applications from people of all backgrounds.
About the Company
Hi, we’re Tribepad. We enable recruiters to match the right people to the roles in which they will thrive. What does that mean? If you want to work for Tesco, Subway, Pizza Hut or the BBC then you need to use our software to apply for the job, be interviewed and ultimately hired.
Recently we’ve worked with the NHS, G4S and Sodexo to hire vaccinators, stewards and security officers for Covid vaccine stations and Nightingale hospitals. Our software is literally helping to save lives.
Our company ethos is ‘people first, product second and profit third'. That means we hire smart people, give them an exciting and rewarding job with loads of autonomy, and then they’ll build cool stuff and deliver great service. That inevitably leads to happy clients who want to stay with us, buy more and recommend us to others. So, we’ve grown largely by referral over twelve years.
There are nearly 50 of us now, mostly in Sheffield, but increasingly spread across the UK as we completely support flexible working. We’re privately held by the directors and staff - that means no outside influence from private equity companies, so we’re in charge of our own destiny.
We’re proudly climate positive, working with Ecologi to offset all the carbon we’ve ever produced. Along with our goal of planting 1 million trees, we work with Kiva to loan out $1,000 a month to small businesses in developing countries. You can find out more about our Ethical Manifesto on our website: https://www.tribepad.com/about/ethics/