Job Introduction
The Senior Account Manager (SAM) is responsible for the relationship management, retention and growth of our clients. The number one priority is ensuring that the customers are delighted with our product and service. The SAM is also responsible for identifying sales opportunities to maximise the profitability of each client. You need to be customer-focused, have previous sales experience and ideally software and/or recruitment experience.
Role Responsibility
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develop strong relationships with key stakeholders, both for customers and within TribePad
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to maintain and strengthen the company’s existing customer relationships
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to upsell customers the available features and services that TribePad has to offer, and identify other sales opportunities
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to train or arrange training with the customer and their users, both during onboarding and also in-life where necessary
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to produce project proposals for customer required projects, engaging with all TribePad stakeholders to determine costs
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to manage and resolve any conflicts with customers
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help to troubleshoot any in-life issues, assisting the support team where necessary
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to hold regular - at least quarterly - service reviews with clients
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to provide regular updates to the business on customer satisfaction and issues that need resolving
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support other team members where required
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support other team members’ clients when required
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be positive at all times with the clients and colleagues
The Ideal Candidate
A successful performer in this role:
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has first-class relationship management skills
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has proven and consistent sales success (ideally in enterprise software or recruitment)
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applies models of persuasion; uses features, benefits and evidence to influence others
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reacts quickly when plans go astray and takes charge to get things back on track
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Has superb communication skills - face to face, phone, email, presentations, etc.
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is able to learn quickly
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has a positive outlook
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uses past experiences, insights and own creativity to evaluate alternatives and come up with new ideas
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adapts their personal style in response to the logical and emotional wants and needs of others
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summarises regularly during conversations to test understanding
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facilitates dialogue between other colleagues when working in a team
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looks for a range of learning opportunities to develop their skills and knowledge
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seeks feedback to measure how well they are meeting customer expectations
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identifies and takes any steps necessary to improve the customer experience
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works problems through to resolution on their own initiative
The role will require regular travel to customer sites and Sheffield HQ.
Package Description
Our aim is for TribePad to be the best employer in Sheffield. We put people first, product second and our profits third. That means we'll invest in you to grow your skills and experience during your time with us.
We offer a competitive salary and commission scheme, private healthcare, pension, flexible working, death-in-service cover and many other benefits.
About the Company
TribePad is a specialist talent acquisition software provider, serving some of the UK’s best-known organisations including the BBC, Tesco, and The Church of England. TribePad’s Applicant Tracking System, Video Interviewing, Onboarding and freelance management solutions are used by more than 16 million people, in 15 languages worldwide.