Job Introduction
The Project team is responsible for ensuring that our software is implemented seamlessly into our customer's business and in line with what has been agreed upon during the sales process. The project team also works to implement one-off type projects that a new and or existing customer may have requested.
The purpose of this role is to support the delivery of one-off projects and support the process of product implementation. This will include projects requested by existing clients, complex projects that have been raised to support from the client, and supporting the project team with project deliverables within a client's implementation.
This is an entry-level role and is suitable for someone who is looking to begin their delivery and project management career. You will work as part of the Project team and will report to the Head of Project Delivery.
Role Responsibility
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Learn and understand our suite of products and services.
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Work with Tribepad clients face to face and online to support the delivery of projects as identified by the account management and support teams.
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Support the project delivery team by carrying out tasks aligned to new customer implementations.
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Work closely with different Tribepad departments to ensure projects are delivered on time and to specification.
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Look for opportunities to improve the end-to-end process and implement self-serve capabilities.
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Responsible for managing deliveries according to SLAs and client agreed dates.
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Provides weekly status updates on all projects and maintains project plans to ensure they remain on track and highlight any risks to deadlines in advance.
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Ensure the customers agreed requirements are met throughout the project implementation lifecycle, seeking support as and when required.
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Report any observed or suspected security weaknesses in systems or services to the CTO.
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To adhere to and follow Tribepad’s Security Policy.
The Ideal Candidate
A successful performer in this role will demonstrate:
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Excellent communication skills both written and verbal.
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The ability to build strong customer relationships.
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Organisational and time management skills.
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The ability to manage and prioritise multiple tasks and projects effectively.
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Some knowledge or experience of project management and delivery, although this isn’t essential.
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We have a range of products so it is key that you can show the ability to learn quickly and show ownership of a project from start to end.
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An engaging personality who can work well with a team and others individually.
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Motivation, positivity and proactiveness.
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The ability to think through problems and provide solutions seeking support as and when required.
Package Description
Here's a bit about what you can expect from Tribepad:
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Tribepad is a small team - your work will be visible and your contribution recognised.
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Innovation - yes we really do want to hear your ideas, that’s how we stay current.
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Hybrid working - Office and home-based.
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Further development - we think it’s great if you want to keep on learning and we’ll help you succeed.
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Annual salary from 22,000 to 25,000 per year.
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Reward - up to 7.5% matched employer pension, private healthcare, generous parental leave policy, and much more.
Tribepad is committed to treating each of our employees as unique and individual. We will continually strive for diversity and equity ensuring you always have a sense of purpose and belonging during your career with us.
About the Company
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Hi, we’re Tribepad. We’ve built the easiest-to-use enterprise talent acquisition platform. What does that mean? If you want to work for Tesco, Subway, Pizza Hut or the BBC then you need to use our software to apply for the job, be interviewed and ultimately hired.
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Recently we’ve worked with the NHS, G4S and Sodexo to hire vaccinators, stewards and security officers for Covid vaccine stations and Nightingale hospitals. Our software is literally helping to save lives.
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Our company ethos is ‘people first, product second and profit third’. That means we hire smart people, give them an exciting and rewarding job with loads of autonomy, then they’ll build cool stuff and deliver great service. That inevitably leads to happy clients who want to stay with us, buy more and recommend us to others.
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So, we’ve grown largely by referral over twelve years. There’s nearly 50 of us now, mostly in Sheffield, but increasingly spread across the UK. We’re privately held by the directors and staff - that means no outside influence from private equity companies, so we’re in charge of our own destiny.
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We’re proudly carbon negative and climate positive, working with Ecologi to offset all the carbon we’ve ever produced. Along with our goal of planting 1 million trees, we work with Kiva to loan out $1,000 a month to small businesses in developing countries. We also contribute $50 a month to The Ocean clean up https://theoceancleanup.com/dashboard/ a business that is working to remove plastic from polluted rivers and the 5 major garbage patches in our oceans. You can find out more about our Ethical Manifesto on our website: https://www.tribepad.com/about/ethics/
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We look after our team with market-leading benefits including private health and lots of well-being initiatives. We work hard, but have a laugh too, with plenty of social events.