Job Introduction
We’re a fast-growing B2B recruitment tech company with big ambitions. We have a great product and a client list to die for. Long-term partnerships with our clients and referral sales are how we’ve grown. So, having the best people to look after our clients is critical. That’s where you come in.
As an Account Manager, you’ll be responsible for building strong, lasting relationships with client stakeholders at all levels. You’ll also need to be organised, motivated and good at working with colleagues to solve problems and deliver new projects. Success will be measured by client satisfaction, retention and revenue growth.
Role Responsibility
You'll report to the Senior Account Manager and will be responsible for maintaining strong, positive and profitable relationships with 30-40 clients of varying sizes and spending levels.
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Develop strong relationships with key stakeholders, both for customers and within Tribepad.
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To retain and grow existing client relationships, understand the client’s needs and ensure our software is best configured to meet these needs.
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To introduce and demonstrate new products and features to customers.
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To train or arrange training with the customer and their users.
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To produce project proposals including functional stories, for customer required projects, engaging with all Tribepad stakeholders to determine costs and delivery timescales.
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Using CRM and other tools, maintain records of customer contacts including questions, issues, config change requests and new feature requirements.
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To manage and swiftly resolve any client escalations.
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To provide regular updates to the business on customer satisfaction and issues that need resolving.
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Provide advice and guidance on customers' recruitment processes and how they can be adapted/evolved to work best within the Tribepad systems.
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To take ownership of internal work requested of you, and to ensure the work is completed, escalating any dependencies and risks where relevant.
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Be positive and professional at all times with the customers and colleagues.
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Deal with occasional evening & weekend queries from customers.
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Report any observed or suspected security weaknesses in systems or services to the CTO.
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To adhere to and follow Tribepad’s Security Policy.
The Ideal Candidate
A successful candidate will be able to demonstrate the following:
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Essential
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Proven relationship-building skills with senior and operational stakeholders.
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Strong commercial acumen and negotiation skills.
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Good presentation skills - in-person and remote (Zoom, Teams & Google Meet).
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Excellent communication skills - written and verbal.
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Results-driven and motivated to deliver customer satisfaction.
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An organised self-starter, able to balance priorities and cope in a fast-moving organisation.
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Good working knowledge of MS Office / Google Suite.
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Desirable
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Proven successes in sales (new business and/or account management).
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Experience in software, technology or B2B services.
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Knowledge in the recruitment, HR and/or talent management sectors.
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Experience in using CRM to track pipelines and log relationship events (we use Hubspot).
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Full driving licence.
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Package Description
We’re offering £25,000 - £35,000 salary + unlimited commission (OTE £20,000), with a strong benefits package including flexible working, matched pension up to 7.5%, private healthcare and loads of other perks.
The role is home-based with an expectation of travel to Sheffield HQ once or twice a month (COVID restrictions permitting).
Tribepad is committed to treating each of our employees as unique and individual. We will continually strive for diversity and equity ensuring you always have a sense of purpose and belonging during your career with us.
If you would like any additional support with the recruitment process, please contact the People Manager at Tribepad.
About the Company
Hi, we’re Tribepad. We enable recruiters to match the right people to the roles in which they will thrive. What does that mean? If you want to work for Tesco, Subway, Pizza Hut or the BBC then you need to use our software to apply for the job, be interviewed and ultimately hired.
Recently we’ve worked with the NHS, G4S and Sodexo to hire vaccinators, stewards and security officers for Covid vaccine stations and Nightingale hospitals. Our software is literally helping to save lives.
Our company ethos is ‘people first, product second and profit third'. That means we hire smart people, give them an exciting and rewarding job with loads of autonomy, and then they’ll build cool stuff and deliver great service. That inevitably leads to happy clients who want to stay with us, buy more and recommend us to others. So, we’ve grown largely by referral over twelve years.
There are nearly 50 of us now, mostly in Sheffield, but increasingly spread across the UK as we completely support flexible working. We’re privately held by the directors and staff - that means no outside influence from private equity companies, so we’re in charge of our own destiny.
We’re proudly climate positive, working with Ecologi to offset all the carbon we’ve ever produced. Along with our goal of planting 1 million trees, we work with Kiva to loan out $1,000 a month to small businesses in developing countries. You can find out more about our Ethical Manifesto on our website: https://www.tribepad.com/about/ethics/